Technical Business Analyst

Location: Pyrmont, New South Wales Salary: competitive
Sector: IT Type: contract

An opportunity exists to join an exciting tech start-up business in an inner city location. My client is looking for a Technical Business Analyst who is comfortable facilitating customer workshops, understanding customer needs, and working closely with development teams.

Job tasks and responsibilities:

  • Identify, document and validate future-state business processes, contributing to the development of business knowledge/scenarios, systems interfaces and use cases.
  • Understand the needs of multiple stakeholders, with possibly conflicting views and priorities
  • Facilitate the understanding of requirements amongst internal, external, vendor stakeholders
  • Conduct interviews with end users and advocate for user needs, and translate those needs directly into system requirements
  • Research and define the end user journey and the service journey to support it
  • Develop and maintain decision trees
  • Create support documentation
  • Work as part of an agile project team to deliver business outcomes
  • Work closely with user experience specialists, developers and testers to provide clarification when required
  • Write acceptance criteria

Skills and experience:

  • Proven experience in business analysis
  • Strong documentation skills
  • Demonstrated relationship management skills including facilitation, listening and assessment with internal stakeholders, end-users and customers
  • Ability to explain simple and complex ideas to all levels of the business
  • Excellent ability to capture and elicit high level requirements and convert those into analytical insights and into system outputs
  • Highly professional personal presentation
  • Excellent written and verbal communication, interpersonal skills
  • Intellectual curiosity, along with a competitive spirit
  • Goal and action orientated
  • Technical Aptitude

The following will be well highly regarded:

  • Experience working with User Researchers and User Experience practitioners, or direct experience in qualitative or quantitative user research (e.g. surveys, usability testing)
  • Background in digital projects, especially Software as a Service
  • Understanding of Cloud/IT products and services
  • Understanding of Machine Learning

Job benefits and perks

On offer is a 6 month contract with a very competitive rate.

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