Service Desk Analyst

Location: Manchester, Greater Manchester Salary: competitive
Sector: IT Type: Permanent

We're looking for a Service Desk Analyst to join a security company in Manchester. If you can demonstrate significant customer service experience then you could be the Service Desk Analyst that we're looking for.

What will you be doing?

As a Service Desk Analyst, you'll act as the first point of contact for EMS customers for system related incidents. You'll display initiative when escalating incidents and service requests to the relevant IT support teams in an efficient and effective manner. If you have the ability to provide quality and effective customer communications, then we want to hear from you.

What skills will benefit your application?

  • Understanding of Citrix
  • Knowledge of change management
  • ITIL v.3 Foundation certificate

Who will you be working for?

As a Service Desk Analyst, you'll be joining a leader in security that prides itself on delivering excellent customer service. Building towards environmentally friendly ways of working, positively affecting communities and working in a safe and secure environment, you'll be joining an organisation that truly cares about making a difference.

Can you demonstrate outstanding customer facing skills?

Do you work in a coherent and organised manner?

Are you the Service Desk Analyst that we're looking for? If so, get in touch!

Sthree UK is acting as an Employment Agency in relation to this vacancy.