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Customer Service and Trade/Customs Representative - Amsterdam

Location: Amsterdam, North Holland Salary: competitive
Sector: Supply Chain Type: Permanent

Would you like to work in Amsterdam and are you looking for a new challenge as a Customer Service and Customs/Trade Representative.

In this position you are going to work in a growing organisation, where you have the possibility to grow and to develop yourself on professional and personal matter. We are looking for a Customer Service and Customs/Trade Representative, who will have daily contact with international customers. You will advise customer to achieve optimal results and will convert requirements into operational instructions to maintain and improve customer satisfaction.

Other tasks are:

  • Build sustainable relationships and trust with customer through open and interactive communication
  • Identify customers need and follow-up on customers requirement to achieve satisfaction
  • Handle customer complaints
  • Provide accurate and complete information to customers
  • Preparing the daily operational instruction for the Operations department and following up the actual execution
  • Receiving & processing nominations for import and export activities with customer trading benches
  • Coordinate and optimise all operational blend activities between customers trading benches and Operations
  • Prepare the daily product summary for each customer
  • Establish and maintain a good operational relationship with customers trading benches and Operations
  • Recording all movements in Planning tool and executing monthly Planning tool close for inventory control and management purposes
  • Support the scheduling of maintenance and engineering activities effecting production, in order to minimise the commercial impact and cost
  • KPI reporting
  • Follow regulation, policies and communication procedures

What do you bring:

  • Preferably HBO education with some relevant customer service work experience for example in supply chain and/or in the process and bulk industry
  • Customer service orientated
  • Broad experience in administrative tasks
  • Ability to multi-task, prioritise and manage time effectively
  • Relevant work experience in a distinct operational or commercial area, preferably in an operational environment or the trading space
  • Knowledge of oil/gas/chemical/plastic products and specifications is a distinct advantage
  • Basic understanding of traded markets, market structure, pricing mechanisms would be an advantage
  • Good communication skills
  • Fluent in Dutch and English

Whats on the table

  • Work experience in an international and fast growing company
  • The opportunities to grow in an international company
  • Competitive salary
  • Excellent secondary benefits

Interested? Or do you want to know more? Contact Anass el Gayate, Progressive Recruitment ASAP!

Mail: a.elgayate @progressiverecruitment.com
Tel: 020 530 5800

Progressive

Progressive Recruitment is gespecialiseerd in de bemiddeling van professionals binnen de sectoren IT, Global Energy & Natural Recources, Life Sciences, Supply Chain en Engineering. Wij kunnen je helpen bij je zoektocht naar een tijdelijke opdracht, maar ook als je zoekt naar een permanente functie in deze sectoren. Kijk voor meer informatie op www.progressiverecruitment.com of www.progressivege.com

Progressive

Progressive Recruitment is specialized in recruiting professionals in the sectors IT, Global Energy & Natural Recources, Life Sciences, Supply Chain and Engineering. We can help you find temporary and permanent job opportunities in these industries. For more information, visit www.progressiverecruitment.com or www.progressivege.com.