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Software Support Engineer

Location: Oxford, Oxfordshire Salary:
Sector: IT Type: Permanent

A Global Tech company who specialise in the development on cloud-based marketing solutions are looking for a Level 2 Support Engineer to join their team on a permanent basis.

The purpose of the role is to gain a strong understanding of the companies product portfolio and resolve any technical issues before escalation to the software development team.

Responsibilities;

  • Analyse technical issues and resolve any technical issues, escalate to product development team where necessary
  • Escalate and manage the life-cycle of tickets
  • Work closely with Level 1 Engineers to deliver fast and effective resolution of cases

Required Experience;

  • Minimum of 2 years experience in a related support role
  • SQL experience
  • Degree educated in a relevant IT related discipline

If this sounds like the role for you please apply today and a Consultant will be in touch!

To find out more about Progressive Recruitment please visit www.progressiverecruitment.com

Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales