Service designer

Apply for this job
Location Amsterdam, North Holland Salary competitive
Sector IT Type contract

For a business partner in the Amsterdam region I am currently looking for a senior Service designer,

As a senior Service Designer you LEAD service design activities for existing or new propositions within our full portfolio, through:
* Design service experiences with lasting impact based on understanding of user needs. Develop service blueprints and customer journeys articulating existing and envisioned service experiences integrating stakeholder needs, multi-channel touch points, and back-end service delivery systems.
* Explore and articulate options for service propositions beyond product propositions based on knowledge of customer context and product/service business approaches and trends. Create and test ways of generating revenue from new service propositions.
* Plan and lead co-creation workshops with clients, partners and customers as part of analysis and design of new services
* Work within multidisciplinary teams to design internal business systems, processes, and capabilities required to deliver envisioned service experiences. Work closely with other designers to realise relevant touch points across the end to end service experience.
* Create and test service prototypes to gain insight into assumptions and questions of service delivery. Work at varying levels of fidelity to test isolated assumptions as well as holistic service experiences.

Location: Amsterdam
Duration: asap - till end of the year
Hours/week: 40

Are you a service designer and are you available?

Please get in touch and I'll tell you more