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Service delivery manager EU

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Location Den Haag, South Holland Salary competitive
Sector IT Type Permanent

Good morning network,

Currently i am recruiting for a service delivery manager in Europe.

Your passion / Your job

  • Single point of contact for topics related to the Service
  • Facilitate the delivery of the Services included in the contract (SLA's)
  • Deliver contracted reports (Monthly report, RCA, Handbook, etc.)
  • Work closely with Support, Operations, Product, etc. to resolve outstanding tickets
  • Second level of escalation for critical incidents (Service degradation, outages)
  • Coordinate maintenances, upgrades, installation of patches, etc.
  • Lead weekly and monthly calls with the client
  • Monitor the progress of the migration process
  • Gather information about new OX products, additional users or increased activity expected in the platform to ensure that it is sized properly
  • Promote the improvement of the Service processes

What do you bring to the table

  • You must have a Linux Administration Background and deep knowledge into the Linux Operating System as well us good understanding of web based and cloud technologies (ideally OpenStack)
  • You know what SMTP, POP and IMAP are and how they work
  • You have scripting skills in one scripting language
  • You understand MySQL, Galera database
  • Experience with global and/or regional oversight for end to end delivery of services and solutions to customers
  • ITIL Certification, is a plus
  • You understand IT Service Management
  • Bachelor's degree in computer science, engineering, MIS, or closely related field
  • A proven track record in managing service delivery and relationship management skills
  • Achievement of Service Delivery Reporting, including SLA achievement, specific account KPI's, and the client satisfaction targets
  • Project Management experience would be an advantage, especially in Service Transition area
  • Good presentation and customer communication skills
  • Excellent analytical and conceptual skills

What do we offer

  • Working on a modern cloud software in an international team
  • Wide scope to develop your own ideas and projects
  • Home Office and the opportunity to work from one of our well-appointed worldwide offices
  • The most current and jazzy equipment
  • Continuous personal development & training
  • Flat hierarchies combined with a "Open Door" policy

Do you consider yourself the right candidate? Please contact me and provide me with your most up2date cv.

P.vandelden @ Progressive-nl.com

Pieter van Delden