Project/Team lead

Location: Groningen, Netherlands Salary: competitive
Sector: IT Type: contract

For one of our Key Clients we are urgently looking for a Service Delivery Lead

Responsible for transition of Network Services into Global External IT hub, including infrastructure and end user services

Principal Duties and Responsibilities:

  • Monitors service levels, tracks metrics/analytics, and ensures site health of GTS services
  • Site delivery responsibilities expanded to MES infrastructure and integration of MES infrastructure with plant devices
  • Coordinates and acts as SPOC for complex service requests (e.g., MES, Lab and warehouse systems, End user devices, networking services, Collaboration)
  • POC for Level 2 (ISA 95 model) infrastructure.
  • Interacts with LMDW (Laboratory Manufacturing Warehousing Distribution) personnel to problem-solve future-state requirements
  • Serves as source of functional understanding of processes, tools, and integration of LMDW plant equipment with IT platforms (e.g., Wonderware, Camstar, OSIPI, Werum, LIMS, Tracksys. Etc.), as well as LMDW business knowledge
  • Interacts with multiple LMDW stakeholders - Execution systems, plant engineers and technicians and LMDW IT
  • Maintains IT facilities ownership
  • Local representation/site support services for audit/HR investigations
  • Local/site-level asset planning, purchasing, deployment and decommissioning related to GTS services
  • End user knowledge (e.g., training, technical writing) related to GTS services
  • Supports GTS financial reporting and analysis of site infrastructure costs
  • Primary escalation point for (Business) Critical Incidents

The candidate needs to have:

  • Experience in multiple technology service towers such as server and storage or network, web, messaging and databases
  • Broad knowledge of the LMDW business, as well as processes, tools, and integration of LMDW plant equipment with IT platforms
  • Basic knowledge of Project Management
  • Bachelor's degree or equivalent and 3 years' experience in delivering IT services
  • Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software, and peripherals
  • Working knowledge of mobility devices and OS (like iPad, IOS, Android, etc …)
  • Familiar with standard concepts, practices, and procedures associated with the ITIL framework
  • Preferably familiar with working in a Manufacturing Environment.

Location: 3 days in Groningen/ 2 days remotely

Duration: 5 months

If you are interested in the above-mentioned position, please respond ASAP with your most recent CV and salary indication/hourly rate.

I look forward to hearing from you