IT Service Desk Agent

Location: Schiedam, South Holland Salary: competitive
Sector: IT Type: contract

For one of our key clients we are urgently looking for a Service Desk Agent

The IT Service Desk is responsible for all end-users peripherals based on hardware and/or software, resolving all unplanned interruptions or reductions in quality of an IT service as soon as possible and fulfilling any submitted Service Request.


  • Monitor and resolve all incidents and service requests; Assist users with Mobile Devices that are used for company work.
  • Configure and deploy laptops and workstations;
  • Make changes and updates to end user devices;
  • Update and maintain company contacts as regularly floor walking, to provide individual assistance and promote communication with IT.
  • Assist in setting up conferences and meetings;
  • Contribute to the branding of the Service Desk within the company.

The candidate needs to have:

  • Senior Candidate with a relevant MBO+ degree or higher educational level
  • 5 years of relevant experience in a similar role.
  • Troubleshoots minor equipment malfunctions and corrects them.
  • A strong aptitude in OS repairs, Active Directory, spyware and virus removal, hardware, upgrades and troubleshooting. Microsoft Certified Professional (MCP) is a plus.
  • Experience with installing packaged software i.e MS Office suite;
  • Certified ITIL V3.0.
  • Knowledge of mobile phone/tablet setup and support (Android, IOS,Windows phone)

Location: Schiedam

Duration: 6 months

If you are interested in the above mentioned position, please reply with your most recent CV and salary indication.