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IT Field Services

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Location Rotterdam, South Holland Salary competitive
Sector IT Type contract

For one of our key clients we are urgently looking for a Field Services Analyst

The primary purpose of this position is to administer, support, analyze and manage the pace and impact of information technology change on people and processes.

Responsibilities

  • Provide on-site or remote technical support services for end users and act as next level escalation point which are not first call resolved through the IT Service Desk.
  • Perform analysis and diagnostics of problems and implement corrective solutions for end users.
  • Install, configure, test, maintain, and troubleshoot end user workstations,
  • Consult with users on core software tools (i.e. Office, Documentum, TeamShare) providing "how-to" information
  • Assist with server, network and audio/video equipment installations, troubleshooting and movement of existing equipment of these types when necessary.
  • Assist with troubleshooting mobile devices for on-site and/or travelling users.
  • Educate and assist users with connecting both company provided laptops along with personal devices remotely
  • Escalate unsolved issues/problems to tier 3 support team based on direction from manager, lead or more experienced member of team.
  • Coordinate third party vendors for on-site maintenance and/or incident visits.
  • Execute life cycle activities for end user workstation, IP Phones and related hardware. .
  • Manage equipment inventory and keep administration of all equipment, their location and status.

The candidate needs to have:

  • Knowledge of Windows Operation Systems for workstations
  • Knowledge of Windows environment for servers and workstations.
  • Knowledge of Microsoft Office products (Outlook, Excel, Word and Powerpoint)
  • Fluency in English as well as language of supported site(s)
  • Issue resolution and risk mitigation capabilities
  • ITIL knowledge and experience

Location: Surroundings of Rotterdam

Duration: 12 months

If you are interested in the above mentioned profile, please reply with your most recent CV and salary indication.

I look forward to hearing from you!