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Desktop Support

Location: Melbourne CBD, Victoria Salary: competitive
Sector: IT Type: Contract

Currently looking for a Desktop Support Specialist for a 6 months contract based in Melbourne CBD starting in October.

The ideal candidate will have extensive specialised knowledge in desktop support, including operating systems; and the ability to:

  • Provide a very high level of technical proficiency and requires an individual with executive presence and strong communication skills.
  • Quickly and effectively diagnose and resolve issues related to PCs/ Laptops, mobile devices, application software, and potentially local network issues.
  • If needed, escalate more complex IT issues to a higher level of support. As needed, will also recommend hardware and software solutions, including new product acquisitions and upgrades.
  • Aid in the development, implementation, and maintenance of policies and procedures regarding how issues are identified, received, documented, distributed, and corrected.
  • Provide an overall knowledge of desktop support operations aligned to ITIL best practices and Standard Operating Procedures (SOPs), including incident, request, and knowledge management.

Specific technology skills and experience:

  • 4+ years' experience in desktop support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment
  • 3+ years' experience with executive / VIP support.
  • In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access and trouble shooting experience.
  • Experience with iOS (i.e., iPhones and iPads), including use of Microsoft Active Sync to connect Apple devices to Exchange server.
  • Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Exchange, SharePoint, File, Print, DHCP, and DNS.
  • Application-support expertise with Microsoft Office 2010 and 2016 (Outlook, Word, Excel, and PowerPoint) and SharePoint 2013.
  • Exposure to user administration in telephony systems.
  • Experienced using BMC Remedy &/or Service Now - IT Service Management Software, including ad hoc report generation.

Desirable Certificates:

  • ITIL V3 Certified
  • Microsoft certified systems administrator (MCSA) for windows 7 & 8

For more information please speak to Jamie Hanlon at Progressive IT


To find out more about Progressive Recruitment please visit our website.

Award Winner for:

Best Medium Recruitment Company of the Year by Recruitment International 2018

Training & Development Initiative of the Year by Recruitment International 2018