For one of our Key Clients we are urgently looking for a CRM Project Manager.
As a part of this role, you will be responsible to manage the end to end aspect of the major CRM project implementation in the Customer Service Environment across Business & IT and in the European contact centers.
- Successful implementation of the key CRM projects in the Transformation Roadmap, on time, on budget and strong adoption across Business & IT
- Manage, plan and facilitate the strategic project planning process
- Ensure integrated planning across the Transformation Project and facilitate alignment and communication requirements
- Manage all vendor relations and effective output towards agreed deliverables
- Work closely with broader team on future CS capability development through process, systems and tools
Duration: 1 year +
If you are interested in this position please respond with your most updated CV