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CRM Project Manager

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Location Amsterdam, North Holland Salary competitive
Sector IT Type Contract

For one of our Key Clients we are urgently looking for a CRM Project Manager.

As a part of this role, you will be responsible to manage the end to end aspect of the major CRM project implementation in the Customer Service Environment across Business & IT and in the European contact centers.

Key Responsibilities:

  • Successful implementation of the key CRM projects in the Transformation Roadmap, on time, on budget and strong adoption across Business & IT
  • Manage, plan and facilitate the strategic project planning process
  • Ensure integrated planning across the Transformation Project and facilitate alignment and communication requirements
  • Manage all vendor relations and effective output towards agreed deliverables
  • Work closely with broader team on future CS capability development through process, systems and tools

Duration: 1 year +

Location: Amsterdam

If you are interested in this position please respond with your most updated CV