Business Analyst

Location: St Leonards, New South Wales Salary: competitive
Sector: IT Type: contract

This role will be working on a large scale CRM based Program in St Leonards focusing on mapping the existing CRM processes followed by mapping the future processes.

As the Business Analyst on this project you will:

  • Ascertain and document processes and requirements with a focus on business process improvement
  • Delivering process change and technical recommendations
  • Work closely with the Project Manager
  • Assist with the end-to-end implementation of a new CRM solution
  • Work with the Business and IT to understand and document business requirements
  • Support functional design for the solution

The ideal candidate:

  • 5+ years experience as a Business Analyst
  • Collaborative approach with the ability to engage with all levels of stakeholders
  • Experience working on CRM based programs in organisations that have high customer volumes
  • Excellent functional requirements gathering and documentation skills
  • Experience working on end-to-end projects
  • Experience implementing CRM systems or similar technologies
  • Experience working in an Agile environment
  • Excellent written and verbal communication skills

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