Assistant Complaints Manager

Location: London, England Salary:
Sector: Engineering Type: contract

I am currently recruiting for an Assistant Complaints Manager, for an initial 6 months contract with a large retail bank in London.

The role is within the digital department, not dealing with low-end complaints but dealing with more complex, technical and executive complaints and queries. The role will involve upskilling customers, assisting them and be the escalation for the wider complaints handler team and the Complaints manager.

You will need to have a Complains resolutions background - Essential

Digital/IT issues support wise (internet banking issues/complaints) - Desirable

To support RCA (Risk Cause Analysis) of the digital complaints and raise defects with IB and BB managers.

Help is fixing the low hanging fruits like log on / passwords issues

Work closely with FOS (Financial Ombudsman service ) team in customer relations.

Support Internet banking and business banking complaint handlers with their day-to-day queries.

Answer emails received in the business-banking mailbox.

Upskill central complaints team so they can handle digital complaints more effectively in the future

Standard Assistant Manager Type activities with focus on customer service (internally and externally).

Great attention to detail, and planning/coordination.

To apply for this role, please apply with an up to date copy of your CV.

To find out more about Progressive Recruitment please visit

Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales