Application Support Analyst

Location: Sydney CBD, New South Wales Salary: competitive
Sector: IT Type: Permanent

Application Support Coordinator

Progressive IT are recruiting for an Application Support Coordinator who will work in collaboration with our clients Business Teams to ensure top notch application support. This is an exciting role for someone who is enthusiastic about new technology, has not only the existing technical skills but curious to learn new technologies as well. In this role you'll never run out of things to learn. You are comfortable being a moderator between account and technology teams, helping both reach solutions on high-priority technical issues.

Your responsibilities:

  • Support for technical issues: ensuring that incidents within our platform and tools are handled with adherence to SLAs
  • Responsible for owning incidents, including escalating to Product, Integrations and Business Intelligence.
  • Manage and resolve transactional application support requests
  • Puzzle/problem solving and issue troubleshooting
  • Executing Stored Procedures in SQL
  • Maintain the company's ticketing system; answer, troubleshoot and resolve various technical issues related to the clients platform
  • Take initiative on tickets that can be completed without Development Team assistance
  • Contribute to the company's Knowledge Base by the creation of new Articles and updating existing ones
  • QA Testing and Validation

Experience needed:

  • 1-4 years relevant work experience as a support representative in a small or medium sized business
  • Outstanding troubleshooting, analytical, and problem-solving abilities
  • The ability to collaborate cross-functionally in a fast-paced start-up environment
  • SQL and HTML experience
  • Experience dealing with complex datasets, identifying data trends, and performing evaluations between multiple data sources.
  • Experience with databases, SQL, API's - Able to create queries to retrieve records, collect data from a variety of data sources, and an understanding of the fundamental data structures.
  • Effective time management skills
  • An Ability to explain complex subjects to a non-technical audience.

To find out more about Progressive Recruitment please visit our website.

Award Winner for:

Best Medium Recruitment Company of the Year by Recruitment International 2018

Training & Development Initiative of the Year by Recruitment International 2018