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665 - Field Service Analyst

Location: Channelview, Texas Salary: benefits
Sector: IT Type: Contract

Progressive global energy are currently recruiting for an offshore Field Service Analyst to work in Channelview, Texas.

We are recruiting on behalf of a world renowned oilfield service company. This is an opportunity to work for a company that values hard work, commitment and can offer the chance of career progression.

Why join us???

  • Competitive Salary
  • Benefits
  • Contracted Position
  • Career Progression

What we are looking for!

  • 1-4 years of experience installing and configuring hardware and Microsoft suite of products.

  • Note: The above major outgoing responsibilities describe only the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with Client Corporate policies and procedures.

KEY COMPENTENCIES

  • Knowledge and experience in Customer Service.
  • Strong interpersonal communication skills, both written and spoken.
  • Must be an excellent team player who shares knowledge and information with customers and team members.
  • Ability to lift up to 50 pounds for moving PC equipment. Ability to multi-task efficiently.
  • Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to interact effectively with all people.
  • Strong communication skills, both verbal and written.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

What you will be doing!

  • Replacement and Installation of new computer hardware.
  • Answer calls, log and track customer requests using a problem-tracking tool.
  • As appropriate, escalate problems to 1st and 2nd level support teams.
  • Document detailed steps completed during problem resolution for future problem reproduction and resolution.
  • Foster excellent relationships and communications with client users and IT peer groups.
  • Research problems and document solutions consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.
  • Provide intermediate level support for the Microsoft suite of products (MS Office 2010 and MS Office 365) and desktop applications (Microsoft Outlook, SAP, Visio, Citrix, etc.).
  • Knowledge and experience with Windows 7 and Windows 10.
  • Reset Passwords.

When do I start??

  • Immediately

If this is a position you are interested in, please get in touch today!

I look forward to hearing from you!

Sthree US is acting as an Employment Business in relation to this vacancy.