665 - Field Service Analyst

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Location Channelview, Texas Salary benefits
Sector IT Type Contract

Progressive global energy are currently recruiting for an offshore Field Service Analyst to work in Channelview, Texas.

We are recruiting on behalf of a world renowned oilfield service company. This is an opportunity to work for a company that values hard work, commitment and can offer the chance of career progression.

Why join us???

  • Competitive Salary
  • Benefits
  • Contracted Position
  • Career Progression

What we are looking for!

  • 1-4 years of experience installing and configuring hardware and Microsoft suite of products.

  • Note: The above major outgoing responsibilities describe only the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with Client Corporate policies and procedures.


  • Knowledge and experience in Customer Service.
  • Strong interpersonal communication skills, both written and spoken.
  • Must be an excellent team player who shares knowledge and information with customers and team members.
  • Ability to lift up to 50 pounds for moving PC equipment. Ability to multi-task efficiently.
  • Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to interact effectively with all people.
  • Strong communication skills, both verbal and written.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

What you will be doing!

  • Replacement and Installation of new computer hardware.
  • Answer calls, log and track customer requests using a problem-tracking tool.
  • As appropriate, escalate problems to 1st and 2nd level support teams.
  • Document detailed steps completed during problem resolution for future problem reproduction and resolution.
  • Foster excellent relationships and communications with client users and IT peer groups.
  • Research problems and document solutions consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.
  • Provide intermediate level support for the Microsoft suite of products (MS Office 2010 and MS Office 365) and desktop applications (Microsoft Outlook, SAP, Visio, Citrix, etc.).
  • Knowledge and experience with Windows 7 and Windows 10.
  • Reset Passwords.

When do I start??

  • Immediately

If this is a position you are interested in, please get in touch today!

I look forward to hearing from you!

Sthree US is acting as an Employment Business in relation to this vacancy.