1.0 Product Owner

Lieu Amsterdam, North Holland Salaire competitive
Secteur IT Contrat Prestation de services

For one of our key clients we are urgently looking for a Product Owner Salesforce Knowledge Management

You are responsible for:

  • Ownership of Salesforce Knowledge Management tool as the single source of support content for consumers and consumer care agents.
  • Maintain the product roadmap for Salesforce Knowledge Management within broader context of our technology landscape.
  • Work closely with business stakeholders to identify/prioritize requirements, balancing the needs of customers and stakeholders, as well as scope the deliverable benefits of change.
  • Define clear user stories with focus on product vision and business requirements Facilitate requirements and enhancements discussion with Salesforce technical knowledge in mind
  • Share the content and overall consumer experience vision with stakeholders and scrum teams to ensure understanding of needs and best possible output.
  • Be responsible for creating and maintaining the product backlog, communicating the vision to the scrum team
  • Understand and refine the support content strategy, working closely with Knowledge Management Content Lead
  • Ensure compliancy and quality of the tool with NPSS processes, testing, training, and documentation.
  • Support tool users, Digital Services team, and IT Support whenever they have questions or issues related to the tool.

The perfect candidate needs to have:

  • Master or Bachelor degree.
  • Minimum 3- 5 years' experience in a Product Owner role.
  • Experience of working in Agile and DevOps delivery model
  • Experience and understanding of, Salesforce Service Cloud preferred.
  • Fully fluent in English

Location: Amsterdam

Duration: 3 months+

If you are interested in the above mentioned position, please reply asap with your most recent CV.