IT Support Engineer (PR-34088018)

Location: Amersfoort, Utrecht, Netherlands
Salary: Indefinite Contract
Sectors: IT
Job Type: Permanent
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IT Support Engineer | Amersfoort | Indefinite Contract

For a client from Progressive I am looking for an IT Support Engineer in Amersfoort. The organization is involved in the development of medical equipment and is active internationally.

The IT Support Engineer is the first point of contact for IT related questions within Europe. The primary task of this position is to resolve endpoint issues for onsite and remote employees, ranging from basic requests to complex issues requiring immediate resolution or escalation. These tasks will be performed in accordance with policies and within time frames as defined in the team's SLA and/or project requirements.

You will also work closely with the ServiceDesk and Network Support team in the US and report to the IT Service Manager.

Responsibilities

  • Provide 2nd line IT support to team members in Europe
  • Manage tickets
  • Providing technical PC, software and telecom support
  • Implement, maintain and support company desktops, laptops, (mobile) telephones and various devices
  • Develop and maintain manuals and documentation
  • Perform user account control and provide user training

Requirements

  • MBO working and thinking level, preferably in IT
  • 1 - 3 years of work experience in an IT Support role
  • Experience in supporting mobile devices and platforms such as iOS and Android
  • Knowledge of Active Directory, Packaging, Intune, Microsoft Office 365, Windows 10, Outlook, MS-Teams and Azure
  • Knowledge of ITIL processes
  • An MD-101 or equivalent certification is preferred
  • English and/or Dutch language, both written and spoken

Offer

  • €3000 - €3800 per month based on 40 hours and work experience
  • Indefinite contract
  • 27 vacation days
  • Excellent pension conditions with a discount on health insurance
  • Travel allowance, laptop and telephone
  • Professional growth opportunities
  • Working from home options
  • Inspiring work environment located in an excellent location

Interested?

Thank you for your interest in this vacancy! Once you have applied, we will contact you as soon as possible.

If you would like to know more about the position of IT Technician, please apply online or contact me by sending your CV to f.appelman @ progressive-nl.com or by calling +31 20 520 7790.

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