Salesforce: The Trending CRM

Over the last three years there has been a steady increase in spending on CRM Software internationally, and with Salesforce still holding the top spot, with almost a 20 per cent market share according to Gartner, it’s not surprising that there is a shortage of Salesforce Professionals in the Australian Market.

This increase in investment and market share means experienced developers, administrators, project managers and business analysts who can help organisations get the most out of their Salesforce software are in increasingly high demand.

As more businesses realise how valuable these people are to the way they use Salesforce, the market could tighten up even further as currently employed Salesforce experts are offered more comprehensive benefit packages to reduce turnover. It's a scenario that will lead to recruitment agencies being an important partner for businesses seeking Salesforce professionals, especially once these people realise their worth in the talent market. We can tap into the passive market and help put businesses in touch with professionals they might not find on their own.

What are the trends for businesses using Salesforce?

Part of the reason Salesforce is becoming so popular is down to the fact that Salesforce is relevant to any industry that depends on ongoing relationships with clients while serving a number of business functions. Unlike other CRM systems, Salesforce is an attractive proposition for businesses because it's based in the cloud, has lower setup costs and offers a scalable solution where an organisation can turn components on and off as they're required.

Another major trend involves businesses shifting their Salesforce development work in-house, rather than engaging with external consultants or outsourcing to vendors. These businesses are becoming aware of the benefits - financially and strategically - of having Salesforce specialists on site rather than relying on third parties. Consequently, the increase in local demand means developers are some of the hardest positions to source for.

Salesforce, project managers and business analysts will be needed for the implementation projects. This will also result in a high demand of developers and administrators for the rollout, maintenance, customisation and other ongoing support.

What is the ideal Salesforce candidate?

Depending on the role - be it developer, administrator or analyst - there are a number of hallmarks that signify a desirable Salesforce candidate. First of all, no matter which role a candidate is applying for, it is beneficial if they possess the relevant Salesforce qualification which backs up the skills they’ve developed in the workforce.

It’s also worth investigating how many years a candidate has worked with Salesforce for, how complex the various projects have been and which of the various platforms these have involved. Despite being used across a huge range of industries, some sectors will prioritise past experience more than others. In our experience, finance businesses definitely prefer analysts and other professionals that are familiar with the industry as well as Salesforce itself.

Salesforce isn’t the only CRM on the market, so it’s also worth checking if a candidate has experience with other competing solutions. This ensures they have a depth of knowledge they can draw from instead of being limited to one CRM platform.

Finally, for developers especially, it’s important to understand a candidate’s journey. If they’ve had experience with similar platforms in the past, such as Java, they’re likely to be even more valuable to a team. While technical competence within Salesforce is always going to a defining factor, it’s important to consider the whole range of their past experience.

The agency difference

Skills shortages can have significant effects on organisations, making the task of finding the right professional much harder. As recruiters, we are constantly in touch with a diverse pool of candidates we know exactly when the ideal candidate is finishing off a contract with another company and is looking for new opportunities. There's also a large group of passive jobseekers for any role, one that a business won't stumble across by simply advertising their jobs online.

Our specialists in Salesforce Recruitment proactively network with passive candidates in the market to understand what kind of opportunities would interest them before they start actively looking for their next role. Due to high demand in the market, candidates are frequently offered jobs before they start actively looking, which is why so few roles in this space are filled through advert response.

We are always wanting to hear about exciting Salesforce project are going on, so if you have any questions/comments, or just want to know more about the recruitment market in Salesforce, don’t hesitate to get in touch with Peter Grima from Progressive Australia at [email protected]

You can also visit our LinkedIn page to find more industry articles or to find out more about our organisation.

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