Customer Service Coordinator (PR-34033655)

For one of my clients active in the pharmaceutical sector I am currently looking for a Customer Service Coordinator. This role will have an impact on the customer satisfaction and will impact directly the supply chain performance

Your responsabilities :

• Manage the order book for multiple countries or markets (both for private as for public markets) on a 22 weeks horizon
• Create sales orders in SAP for the delivery of final products, final container products or bulk to customers worldwide
• Drive the customer order book analysis for blocking points or important delays versus the first date to ensure on time delivery
• Ensure actions required for WBR or requested by the Regional Supply Coordination Manager are completed on time, this might cover STO creation, COD/IMT, UTL documents, AP4 statements, …
• Analyze and comment the root cause of finished goods batches produced and not allocated (for MTO products)
• Ensure that all RA requirements, compliance rules and GMP regulations are respected when applicable
• Potential involvement in continuous improvement projects when required

Your profile :

• You have at least 2 years' experience in supply Chain (customer service, planning, production,...)
• Experience in pharmaceutical industry is a plus.
• Good knowledge of MS Office and SAP
• Fluent in English and French
• Sense of urgency, flexibility and accountability

Interested ?

If you are the Customer Service coordinator that I am looking for, please do not hesitate to come back to me by applying directly. I'll be glad to give you more information about this opportunity.