Customer Service Specialist Biotech (PR-34085358)

Ort: München, Bayern, Deutschland
Gehalt: Vergütung aller Überstunden
Spezialisierungen: Life Sciences
Vertragsart: Festanstellung
Jetzt bewerben

Sie sind derzeit auf der Suche nach dem idealen Sprungbrett in die Biotech-Industrie? Dann dürfte diese Position sehr interessant für Sie sein:

Customer Service Specialist Germany

Specific Job Requirements

  • Handles general customer service inquiries and routes questions to appropriate resources.
  • Provides high quality customer focused phone coverage as well as maintaining excellent internal and external relationships supporting trade partners.
  • Provides operational support to the department, including timely and accurate input, tracking and processing of orders in internal database systems.
  • Processes orders from wholesalers or direct accounts in a timely and accurate manner.
  • Works with Finance and distribution centers to ensure that product orders and shipments to customers are processed correctly and quickly.
  • Works with Finance (local and Shared Service Centre) to meet month end, quarter end and year end deadlines
  • Supports preparation of ad hoc reporting.
  • Tasks are completed using well-defined procedures.
  • Financial-related tasks are delivered on time
  • Provides operational support to the department in case of product recalls including documentation
  • Supports management of local (external) warehouses (3PL)

Training & Development Opportunities

  • Participate in internal learning and development classes to improve existing skills (e.g., Oracle, Excel, presentation skills).
  • Actively seek and participate in related knowledge sharing sessions.
  • Contribute in tasks or projects outside of personal specialty (e.g., rotating between product returns, specialty pharmacy orders, international orders).

Knowledge & Skills

  • Administrative skills
  • Good organizational, verbal and written communication skills are required.
  • Must be able to handle tasks using well-defined procedures with minimal guidance from manager.
  • Must be able to develop solutions to routine and non-routine problems.
  • Proficiency in Microsoft Excel, PowerPoint and Word is required.
  • Fluent in German (verbal and written), good English skills

Haben Sie Interesse an einer dieser Position? Dann freue ich mich über Ihre E-Mail unter s.bloechl(at)

Herzliche Grüße aus München,

Stefan Blöchl

Jetzt bewerben