Customer Service Specialist Biotech (PR-34085358)

Sie sind derzeit auf der Suche nach dem idealen Sprungbrett in die Biotech-Industrie? Dann dürfte diese Position sehr interessant für Sie sein:

Customer Service Specialist Germany

Specific Job Requirements

• Handles general customer service inquiries and routes questions to appropriate resources.
• Provides high quality customer focused phone coverage as well as maintaining excellent internal and external relationships supporting trade partners.
• Provides operational support to the department, including timely and accurate input, tracking and processing of orders in internal database systems.
• Processes orders from wholesalers or direct accounts in a timely and accurate manner.
• Works with Finance and distribution centers to ensure that product orders and shipments to customers are processed correctly and quickly.
• Works with Finance (local and Shared Service Centre) to meet month end, quarter end and year end deadlines
• Supports preparation of ad hoc reporting.
• Tasks are completed using well-defined procedures.
• Financial-related tasks are delivered on time
• Provides operational support to the department in case of product recalls including documentation
• Supports management of local (external) warehouses (3PL)

Training & Development Opportunities

• Participate in internal learning and development classes to improve existing skills (e.g., Oracle, Excel, presentation skills).
• Actively seek and participate in related knowledge sharing sessions.
• Contribute in tasks or projects outside of personal specialty (e.g., rotating between product returns, specialty pharmacy orders, international orders).

Knowledge & Skills

• Administrative skills
• Good organizational, verbal and written communication skills are required.
• Must be able to handle tasks using well-defined procedures with minimal guidance from manager.
• Must be able to develop solutions to routine and non-routine problems.
• Proficiency in Microsoft Excel, PowerPoint and Word is required.
• Fluent in German (verbal and written), good English skills

Haben Sie Interesse an einer dieser Position? Dann freue ich mich über Ihre E-Mail unter s.bloechl(at)progressive.de.

Herzliche Grüße aus München,

Stefan Blöchl